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WARRANTY CONDITIONS FOR CHIMNEY

Chimney warranty covers manufacturing defects in the motor and PCB for a specific period, but typically excludes damage caused by misuse, improper installation, or regular wear and tear. To make a warranty claim, you must register the product, retain the original purchase documents, and use only authorized technicians for service.

• General warranty conditions:
  • Duration: Warranties have a comprehensive period (1 year), which covers most parts, and an extended, limited warranty for the motor, which can range from 5 to 7 years (as per model).
  • Registration: You must register the chimney within a specified period (5–10 days) or at the time of installation from the purchase date to validate the warranty.
  • Documentation: You must provide the original purchase invoice and a valid warranty card provided with the product to the authorized service personnel when requesting service.
  • Servicing: To claim warranty, it requires that the chimney be serviced at an interval of 180 days to 270 days for average to heavy cooking styles, and at least once a year for minimal usage by the authorized service center to remain valid. Regular cleaning and maintenance are the customer’s responsibility and are usually not covered.
  • Commercial use: The warranty is only valid for domestic use. Using the chimney for commercial purposes voids the coverage.
• What is typically covered
  • Motor and rotor: The motor is often covered for the longest period, with warranties ranging from 5 to 7 years (as per model). The rotor may be covered as part of this.
  • Electronic components: Critical electronic parts, including the main Printed Circuit Board (PCB) and touch or push-button controls, are generally covered during the shorter comprehensive warranty period.
  • Auto-clean heating element and blower: For models with these features, they are usually covered under the comprehensive warranty.
  • Manufacturing defects: The warranty covers defects in material and workmanship that occur during normal operation. 
• What is typically not covered
  • Consumable parts: Items that wear out over time are almost always excluded, such as:
    • Bulbs and LEDs
    • Switches and knobs
    • Charcoal and metal grease filters
  • Accidental and cosmetic damage: The warranty does not cover:
    • Breakage of glass or plastic parts
    • Scratches, chips, dents, or peeling of the chimney’s finish
    • Damage caused by accidents, misuse, or negligence
  • Improper usage: The warranty is voided by:
    • Failure to follow instructions in the user manual
    • Improper installation or repairs by unauthorized technicians
    • Damage from abrasive chemicals or an acidic environment
    • Damage from erratic power supply, including use with an inverter or generator
    • Fire caused by uncleaned filters
  • Damage from external factors: Warranties do not cover damage from natural disasters (e.g., fire, flood, lightning) or infestation by pests or rodents.

WARRANTY CONDITIONS FOR RO WATER PURIFIERS

Warranty conditions for RO water purifier typically cover manufacturing defects for a period of 12 months from the date of purchase or installation. 

• Key Coverage
  • Manufacturing Defects: The warranty covers the repair or replacement of any defective functional part (e.g., pump, UV lamp, adaptor, electrical parts) due to faulty material or workmanship under normal domestic use.
  • Technician Visits: For genuine warranty issues, a manufacturer-authorized technician’s visits and labor charges are often free during the warranty period.
• Common Exclusions and Conditions:
• The warranty will be considered void or will not cover damage/issues resulting from the following: 
  • Unauthorized Service: Any repairs, installation, or modifications performed by personnel not authorized by the manufacturer.
  • Servicing: It requires that the Purifier be serviced at an interval of 90 days by an authorized service center for warranty to remain valid.
  • Improper Use: Not operating the product according to the instructions in the user manual, or using it for commercial/industrial purposes instead of residential.
  • Water Quality Issues: Damage resulting from input water conditions (e.g., abnormal voltage supply, high TDS levels, excessive pressure) that are outside the specifications listed in the user manual.
  • Accidental Damage/Acts of God: Damage caused by accidents, misuse, fire, flood, lightning, power surges, or other external factors beyond the manufacturer’s control.
  • Cosmetic Damage: Scratches, dents, or other damage to the exterior body and plastic parts.
  • Failure to Provide Proof of Purchase: Inability to furnish the original invoice or a valid, stamped warranty card.
  • Non-Recommended Parts: Use of spare parts or accessories not approved by the manufacturer. 
• Important Considerations:
  • Documentation is Key: Always keep your original purchase invoice and warranty card as they are required to avail services.
  • AMC Plans: After the initial warranty expires, manufacturers strongly recommend purchasing an Annual Maintenance Contract (AMC) to cover regular servicing and consumable replacements, ensuring the continued optimal performance of the purifier.
  • Transferability: Warranties are usually only valid for the original purchaser and cannot be transferred if the product is sold or gifted to another person.

WARRANTY CONDITIONS FOR BUILT IN HOB/ COOK TOP

Typical gas stove warranty covers manufacturing defects in materials and workmanship for a period of 12 months. Damage caused by misuse or normal wear and tear is not covered and can void the warranty. 

• General warranty conditions:
• Standard warranty conditions for gas stoves include: 
  • Coverage: The warranty generally covers defects arising from the manufacturing process. It may include to repair or replace the defective parts at its own discretion.
  • Domestic use only: The warranty is typically only valid for domestic, non-commercial use. 
• Common warranty exclusions:
• You should read your product’s specific warranty documents carefully, as certain actions will void the coverage. Common exclusions include: 
  • Improper installation: Damage resulting from faulty installation by an unauthorized person is not covered.
  • Unauthorized servicing: Any repair, modification, or tampering with the stove by an unauthorized service person will void the warranty.
  • Servicing: It requires that the Gas Stove/Hob be serviced at an interval of 180 days by an authorized service center for warranty to remain valid.
  • Accidental damage and misuse: The warranty does not cover breakage or damage caused by accidents, negligence, or misuse. This includes dropping objects on a glass top, using oversized cooking vessels that cover burners, or damage caused by pests like rodents.
  • Normal wear and tear: Damage from normal use, such as discoloration of burners, scratches, and fading, is generally not covered.
  • Cosmetic damage: Damage to the product’s finish or glass that occurred during transit must typically be reported immediately upon delivery.
  • External factors: The warranty usually does not cover damage caused by external factors such as erratic power supply, fire, flooding, or other acts of God.
  • Lack of proof of purchase: You must be the original purchaser and have a valid invoice or bill to claim the warranty accompanied with the dealer-stamped warranty card. 
• How to claim a gas stove warranty:
• To ensure a valid warranty claim, follow these steps: 
  • Register your product: It requires to register your product within a period of 5 to 10 days after purchase, to activate the warranty.
  • Contact customer care: Call our customer care number on 9935780111 or reach out us at mailto:support@mercyappliances.com to register your complaint.
  • Provide documentation: Have your purchase invoice and any warranty card ready when you contact the service center.
  • Allow authorized inspection: A representative from our authorized service center will inspect the gas stove to determine if the issue is covered under the warranty. 

WARRANTY CONDITIONS FOR MODULAR FURNITURE

Warranty conditions for furniture typically cover defects in materials and workmanship. It does not cover normal wear and tear or damage from improper use.

• What is typically covered:
  • Manufacturing and material defects: This is the core of furniture warranties. It covers issues with the structure, frame, or quality of materials that are a result of the production process.
  • Frame and springs: For upholstered products like sofas, warranties often specifically cover the internal structure, such as the frame and spring systems.
  • Hardware: For products with moving parts, such as drawers and recliners, the warranty may cover the failure of hinges, channels, and other hardware. 
• What is typically not covered:
  • Normal wear and tear: Scratches, dents, fading, pilling of fabric, that occur from regular use are generally not covered.
  • Misuse or abuse: Any damage caused by using the furniture for an unintended purpose, mishandling, accidents, or neglect is not covered.
  • Improper care: If the furniture is damaged due to incorrect cleaning methods or the use of unapproved chemicals, the warranty will be void.
  • Environmental damage: Exposure to direct sunlight, high humidity, moisture, or extreme temperatures can cause warping, fading, or other damage and is usually excluded.
  • Alterations: Any product that has been modified, altered, or repaired by an unauthorized person will have its warranty voided.
  • Commercial use: Warranties for products intended for residential use are void if the furniture is used in a commercial or non-residential setting.

NOTE: If there is any hurdle, please write us at support@mercyappliances.com